The COVID-19 epidemic has impacted many elements of daily life, including how we presently acquire healthcare and how it will be consumed in the future. An omnichannel approach provides the patient with more alternatives for contacting a doctor and resolving their issue than the traditional method. Those who have had previous digital engagements with other firms expect a similar approach from hospitals. Our patients are accustomed to managing their banking requirements with a simple app, ordering anything from markets using an app, receiving education through virtual schools, and contacting any type of helpdesk through video conversations.

The metaverse is a parallel world or visual representation of reality that is created by combining reality (AR), virtual reality (VR), or mixed reality (MR) technology with artificial intelligence (AI). A combination of these technologies is expected to help healthcare professionals in a variety of ways in the healthcare sector. Coming metaverse services will have a huge impact on medical training, surgical procedures, and patient management.

We cannot operate our company while ignoring any stakeholder. There are several emerging topics, and ESG is not a fancy necessity; nonetheless, it is a must for all business industries. I'm grateful to Sophia Kee and Rémy LEVASTRE for inviting me to the #Anticipate podcast.

In my management model, I prioritize all stakeholder experiences, including those of patients, employees, visitors, shareholders, governments, and vendors. The amount of experience of each of these stakeholders will determine the level of the hospital and operation.

I have witnessed significant developments in education, infrastructure, healthcare, and entertainment, among others. At the same time, the Kingdom’s history and culture have had, and continue to have, key roles in these developments. I am excited to see how Saudi Arabia and its people continue to transform themselves for whatever the future may bring.